Privacy Policy

We value your interest in data protection. We would like to provide you with an easy-to-understand overview of Tameen's privacy and integrity policy, which outlines our data protection practices. At Tameen, we aim to provide an excellent and secure customer experience, which also means that you can always trust us and that we are transparent and honest with you. Your trust in Tameen is the reason we can provide an outstanding customer experience, and we would like to thank you for your cooperation.

This Privacy and Integrity Policy is between Tatmeen ("the Company" or "the Website" or "we" or "us") and the service provider ("the physician" or "the practitioner") and the service recipient ("the user" or "the client" or "the beneficiary"). Tatmeen respects the user's privacy and is committed to protecting it through adherence to this Privacy and Integrity Policy. This policy includes:

This privacy and integrity policy is between Tameen ("the Company" or "the Site" or "we" or "us") and the Service Provider ("the Doctor" or "the Practitioner") and the Service Recipient ("the User" or "the Client" or "the Beneficiary"). Tameen respects the privacy of the User and is committed to protecting it by adhering to this policy. This policy includes:

The types of information we may collect or that the User may provide when purchasing, downloading, installing, logging into, accessing, or using the Tameen application ("Tameen").

Our practices for collecting, using, maintaining, and disclosing this information.

This policy applies only to information collected by Tameen and/or in emails and other electronic communications sent through Tameen or related to Tameen.

Please read the privacy and integrity policy carefully to understand Tameen's policy and practices regarding User information and how we handle it. If the User does not agree to Tameen's policy and practices, they must not download, register, or use Tameen. By downloading, registering, and using Tameen, the User agrees to our privacy policy. This policy may change from time to time (please refer to our privacy policy for any changes). Continued use of Tameen after reviewing this policy indicates the User's acceptance of these changes, so please review the policy periodically for updates.

The following terms shall have the following meanings:

- "Tatmeen" ("the Company" or "Tatmeen" or "the Website" or "we" or "us"): Tatmeen Healthcare Company LLC.

- "Physician" ("the practitioner" or "the consultant"): The physician or therapist.

- "User" ("the client" or "the beneficiary"): The individual seeking psychological or family counseling.

- These provisions and the privacy and integrity policy aim to specify the necessary conditions for the use of Tatmeen.

We are Tameen Healthcare LLC, registered under commercial registration number 1010787315, located in Riyadh, Saudi Arabia. You can contact us via email at info@tatmeen.sa.

We are Tameen Healthcare LLC, registered under commercial registration number 1010787315, located in Riyadh, Saudi Arabia. You can contact us via email at info@tatmeen.sa.

The User has the right to review the privacy policy regarding personal data and grant consent before processing their personal data.

Right of Access

You have the right to know the data we store and process related to you.

Right to Rectification

If you notice that the stored data is incorrect, you can correct your information directly in your profile.

Right to Deletion

You can request the deletion of your stored data at any time, and we will deactivate your account.

Right to Data Portability

You can request us to send the data we have stored about you in a machine-readable format. In this regard, we will make the data available to you electronically.

Right to Lodge a Complaint

If you believe we have made a mistake regarding your personal data or rights, you can lodge a complaint at any time by sending an email to support@tatmeen.sa.

We process your personal data only in accordance with strict legal requirements. We place great importance on ensuring that all principles of personal data processing are taken into account. Tameen also places great importance on transparency. Therefore, we only process your data within the legal framework where such processing can be reasonably expected. If we conclude, in the course of our assessment, that processing cannot be reasonably expected, we will only carry out the processing after obtaining your explicit consent. In the following description of our processing activities, we refer in each case to categories of personal data. The category includes various personal data, which are usually processed together for the mentioned purposes.

Personal data refers to information that can identify you or make it possible to recognize you. In general, we process the following categories of personal data for the following reasons: Contact information such as your name, mobile phone number, email address, and social media account data (if applicable).

If you contact us, we collect this data because we need to know who we are talking to and what we are talking about to assist you with your inquiries.

This also applies when you leave comments on our pages on social media. We do not merge this data with your profile data on our platform, but we can recognize you through your social media account data. Profile data (basic data) includes your name, email address, mobile phone number, delivery addresses, and date of birth.

This data is considered your basic data, which we definitely need to provide our services. Without a mobile phone number, you cannot create a profile. Your name, email address, and delivery addresses collectively represent the basic data.

Device information and access data refer to device ID, device identifier, operating system and version, device location, access time, configuration settings, and internet connection information (IP address).

With each access, we store this information for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage to avoid any harm. Contact data includes your name, email address, mobile phone number, and device ID. If you wish to receive emails, text messages, or in-app pop-up ads from us, we need specific information to send messages to you. Instead of addressing you as "Dear Customer," we find it better to address you by your name. This personal information is also used to communicate with you.

This policy does not apply to information that:

- We collect in instances other than contact or on any other applications or websites of the Company, including sites that users can access through Tameen.

- Is provided by the User to or collected by any third party (please refer to collecting information from third parties).

- Tameen's site and other third parties may have their own privacy policies, which we encourage all users to read before providing information through them.